Orders & Fulfillment
Everything you need to manage the full order lifecycle — from placement to fulfilment.
Order lifecycle
Every Shopvo order moves through a series of statuses as it is processed and fulfilled:
Order received but payment not yet confirmed.
Payment confirmed. Admin is preparing the order.
Order dispatched. Tracking number available.
Order received by the customer.
Order cancelled before fulfilment. Inventory restored.
Payment returned to the customer.
How orders are created
Orders are created automatically when a customer completes checkout. The checkout flow:
- Customer adds items to cart and proceeds to checkout.
- Shopvo creates a Checkout Session and reserves inventory for the items.
- Customer enters shipping address, selects a shipping method, and pays.
- Payment is confirmed; Shopvo creates the Order and deducts inventory.
- Admin receives a notification and the order appears in the Orders list.
You can also create orders manually from the admin at Orders → New Order.
Fulfilling orders
Open any order in the admin to access fulfillment actions:
- Mark as Processing — you have accepted the order and are preparing it.
- Mark as Shipped — enter a tracking number and carrier. Customer receives a notification.
- Mark as Delivered — customer confirms receipt, or you mark it manually.
- Cancel Order — cancels the order and restores inventory. Refund must be issued separately.
Payment statuses
Each order also has a separate payment status:
Awaiting payment confirmation.
Payment successfully captured.
Payment attempt failed. Order remains in pending.
Full or partial refund issued.
Order details
Each order page shows:
Line Items
Products ordered with quantity, variant, and unit price.
Shipping Address
Delivery name and address.
Billing Address
Billing name and address (may differ from shipping).
Shipping Method
Selected carrier and rate.
Payment Method
Gateway used and last 4 digits (if card).
Totals
Subtotal, discount, shipping, tax, and grand total.
Custom Attributes
Checkout extras like gift message or pickup date.
Order Timeline
Full event history with timestamps.
Abandoned carts
When a customer adds items to their cart but does not complete checkout, Shopvo tracks this as an Abandoned Cart. View them at Abandoned Carts in the sidebar.
You can configure automated recovery emails from Settings → Notifications. Recovery emails are sent 1, 6, and 24 hours after abandonment (configurable).