Privacy Policy

Shopvo ("Shopvo", "we", "us", or "our") operates the Shopvo e-commerce platform available at shopvo.io. This Privacy Policy explains how we collect, use, and protect the personal information of users of our platform ("you" or "your").

• Account information: name, email address, and password when you register.
• Billing information: payment details are processed by our payment providers (Stripe, PayPal) and never stored on our servers.
• Store data: products, orders, customer data, and other content you create within the platform.
• Usage data: pages visited, features used, and browser/device information for analytics and bug fixing.
• Cookies: session cookies for authentication and preference cookies for UI state.

• To provide, maintain, and improve the Shopvo platform.
• To send transactional emails (account confirmations, password resets, billing receipts).
• To detect and prevent fraud, abuse, and security incidents.
• To respond to support requests and inquiries.
• To comply with legal obligations.

We do not sell your personal information to third parties.

When you use Shopvo to operate an online store, you are the data controllerfor your customers' data (names, addresses, order history, etc.). Shopvo acts as a data processor on your behalf. You are responsible for publishing your own privacy policy to your storefront customers and for complying with applicable privacy laws (GDPR, CCPA, etc.).

We share data only with:

• Payment processors (Stripe, PayPal, etc.) to fulfil transactions.
• Infrastructure providers (Vercel, Neon) who host our platform under strict data processing agreements.
• Legal authorities when required by law.

We retain account data for as long as your account is active. Upon account deletion, personal data is deleted within 30 days. Store data (orders, customer records) may be retained for up to 7 years for financial and legal compliance.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Export your data in a portable format.

To exercise these rights, contact us at privacy@shopvo.io.

We use strictly necessary cookies for authentication and session management. We use analytics cookies (anonymized) to improve the platform. You can opt out of analytics cookies at any time from your account settings.

We may update this policy from time to time. Material changes will be communicated by email or by a notice at the top of this page at least 14 days before taking effect.

Questions about this policy? Contact us at privacy@shopvo.io.