Shopvo Platform Docs

What is Shopvo?

Shopvo is the AI-powered multi-tenant SaaS e-commerce platform that lets you create and manage multiple intelligent online stores from a single dashboard. Each store gets its own products, orders, customers, storefront design, and checkout — all fully isolated and customizable.

AI features are built in, not bolted on: a conversational shopping assistant, dynamic pricing, inventory forecasting, sales analytics, and 9 content generators are all available across plans. Advanced features including Gift Cards, Store Credit, Loyalty Programs, B2B / Wholesale, Catalog Mode, Price Rules, and Automation Workflows are available on Growth and above. Whether you are a solo entrepreneur or an agency managing dozens of stores, Shopvo scales with you.

Platform Architecture

Core Concepts

• →Organization — Your top-level account. Contains all your stores, billing, and team members.
• →Site / Store — Each store is isolated with its own catalog, orders, design, and domain.
• →Product — A sellable item. Can have multiple variants (size, color) each with their own price and inventory.
• →Order — Created when a customer completes checkout. Contains line items, shipping, payment, and customer info.
• →Cart — A temporary session that holds items before checkout. Syncs between sessions for logged-in customers.
• →Checkout Session — A server-side session that holds checkout state, reserved inventory, and payment intent.
• →Gift Card — A redeemable code with a balance. Issued manually or via automation; partial redemptions supported.
• →Store Credit — Per-customer balance that can be issued manually, via refund, or by automation. Applied at checkout.
• →Loyalty Program — Points-based rewards. Customers earn points on purchases and redeem them for discounts or store credit.
• →B2B Account — A wholesale customer account with custom pricing tiers, net payment terms, and company-level management.
• →Catalog Mode — A per-store toggle that hides add-to-cart everywhere and redirects checkout to the homepage. Ideal for showrooms or pre-launch stores.
• →Price Rule — An automatic discount applied based on conditions (quantity, customer segment, cart value). Stacks with coupon codes.
• →Automation Workflow — Event-triggered actions (send email, call webhook, issue store credit, award loyalty points) configured without code.
• →Return / RMA — A customer return request linked to an order. Tracks status (requested → approved → received → refunded).
• →Audit Log — An immutable, time-stamped record of every admin action in a store (product edits, settings changes, order mutations).
• →AI Session — A multi-turn conversation with the AI shopping assistant, scoped per store and customer.